Did you know . . .
• You have the right to choose your repair shop. Your
insurance company cannot require you to go to a particular repair facility.
• You should choose a repair shop that has “state-of-theart”
equipment and certified technicians (I-CAR and ASE).
• Some insurance companies request that you visit their
drive-in claims center before having your car repaired.
Whether you choose to do so is your choice. You may
prefer to leave your car at your collision repair shop and
request that the insurance company send an appraiser to
that facility.
• There is no legal requirement that you obtain more than
one estimate for your vehicle repairs.
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• Differences in shop repair estimates and insurance
estimates are common. A lower estimate may not include
all necessary work or updated parts prices. If you are
unsure why one estimate is different from another, feel free
to ask your customer service representative at your repair
shop.
• Verify that your repair shop will be using original
equipment manufacturer (OEM) parts.
• Use a repair shop that offers a written warranty.
• Your collision repair shop should negotiate your claim on
your behalf with the insurance company.
• If your car is unsafe to drive, do not drive it. If you are
unsure, check with your repair facility.
• Your car is one of your largest investments. Preserve its
value and your safety by having it repaired professionally. |
